Posts Tagged ‘action’

Why Do We Do It?

Friday, September 11th, 2009

We are goal directed beings.  We’re always accomplishing something.  Which means there is always a reason for what we do. Getting a glass of water, getting drunk; talking about our faith, telling a lie; starting a business, selling a business, or any of millions of possible choices, there’s always a reason why.

Usually, we don’t examine that reason – we don’t even think about it.  We don’t do things intentionally.

But, what if we always understood the intent behind our actions?  Would we make better choices?  I think so.

The implications could be life changing – couldn’t they?

That’s one reason why writing our goals and reviewing them regularly is so powerful.  These two actions identify and reinforce our framework  and helps guide the selection of what we do daily.  Subconsciously, we make better choices.  Better choices yield better results.

Writing and reviewing our goals creates a direction for us and frees us from the need to constantly examine the reason behind every action.  So, I guess goal-setting is a life skill and a time management skill.

Group Lessons

Thursday, August 6th, 2009

After my five “introductory” lessons, I was a golfer.

I could “slap” the ball down the fairway accurately enough to shoot in the mid-90’s.  Yes, it was all arms and shoulders.  And, yes, by the end of the round, I was worn out.

A couple of years later, feeling the urge to improve, I signed up for group lessons with Chuck Campbell (a 70-year old American playing professionally on the senior circuit in Japan).

As Chuck began changing my swing, my scores went from the mid-90’s to a high of 127.  I remember my boss’s comment one day, “You have no idea what’s going to happen when you hit that ball, do you?”  And, he was right.  Later that day, I accidently hit the ball directly at him.  By the way, he was standing about 40 yards away, 90 degrees off my line of aim, and directly behind me – the ball went between my legs.

But, I stuck with it.  (Heck, I couldn’t get much worse.)

Shortly afterwards, my scores began to change.  Within a couple of weeks of my 127-stroke “high” score, my game began to change dramatically – my average dropped into the mid-80’s.

I was hitting the ball further, straighter, and with less effort.

The difference was group lessons.

When Chuck was standing next to me, watching my swing, I forced myself to do all the things I knew were right.  So, what he saw was NOT what I normally did.  When he walked away to work with someone else, I’d relax and do what I normally did.

Chuck watched me when he was “working” with someone else.  So, he was able to correct what I was actually doing.

When you coach your people, are you coaching their “best” behavior or do you catch them unawares so you can correct what they are really doing?

Manipulation -v- Motivation

Tuesday, August 4th, 2009

In our management program, Leadership Training for Managers, we delve into the difference between manipulation and motivation.

One key difference – the results produced by engaging, long-term, in one behavior or the other.  Manipulation, over time, leads to resentment and compliance; motivation leads to cooperation.

The challenge is to determine which we engage in most often.  It’s made more difficult because the ultimate arbiter is the other person.  All we have to go on is our own perspective.

So, how do you determine if you’re manipulating?  Actually, it’s pretty simple.

If you think you’re manipulating, you are.

Do You Care Enough to Sell?

Friday, July 24th, 2009

My friend was telling me about his first solo sales presentation.  Coming back from it, my friend’s father (who owned the business my friend worked in) asked, “Well, how did it go?”

“It was great.  He’s a really nice guy.”

“Did you get a check?” asked his father.

“No, but he’s going to do it.”

“So, is he enrolled?”

“No, but he’s thinking about it.”

“Do you think we can really help him?”

“Without a doubt.  He really needs it.”

“What,” asked his father, “would you have told him if he were your brother?”

“I’d have told him:  Get your **s in class, or I’ll drag you there.”

“So, are you telling me you don’t care as much about this guy because he’s not your brother?”

Sales people are “too nice” when we care more about ourselves (don’t want to lose this prospect/customer/sale; what if they don’t like me?) than we care about our customers or prospects. 

Will being less “nice” win more sales for us?  Probably.  More importantly, it changes our self-perception from product peddler to sales professional.

So, do you really care enough to sell?

Constantly Warming-Up

Thursday, July 9th, 2009

How many football games have we seen – high school, college, NFL – where the players didn’t “warm up”?  Football, basketball, baseball, wrestling, field hockey, soccer, bowling, badminton, softball, track and field – players warm up at all of them.  In fact, in my times of attending sporting events as a fan – or player – I can recall ZERO times when the players didn’t warm up before the game.

How about you?

That’s what I thought.

What makes “warming up” so important it’s done before every game?  What does “warming up” do for the players?

  • Warming up gets muscles loose and prevents injury.
  • Warming up helps players focus on the upcoming game.
  • Warming up gets players into the rhythm of the game so it’s more like stepping onto one of those moving sidewalks instead of jumping onto a speeding train.
  • Warming up helps eliminate (or at least minimize) pre-game jitters.

Golfers also have a “pre-shot” routine.  Most golfers focus on what NOT to do (i.e. DON’T hit in the water; DON’T hit out of bounds; DON’T hit into the sand; DON’T move my head, etc.).  Good golfers focus on what TO do (i.e. keep my head still; hit it straight swing easy, hit hard).  Great golfers focus on the OUTCOME (i.e. high, straight drive off the tee, two bounces and rolling to a stop ten yards left of the tree at the dogleg).

Essentially, it’s a “warm up” for every shot.

What happens?  Golfers tend to get what we focus on.  Most golfers hit into the water, out of bounds, into the sand.  Good golfers tend to keep their heads still, hit it straight(er), swing easier and hit harder.  Great golfers tend to hit the high straight drive off the tee, two bounces and rolling to a stop ten yards left of the tree at the dogleg.

It happens for almost every shot.

A couple of days ago, I was out calling on new business.  I was dragging my ……errrr..… feet.  Trudging to the entrance of an office building in North Texas, I was focused on how hot it was, how hard it is with the current economy, how much harder it is to find businesses willing to invest in their people.  Walking toward the mirrored glass building, I saw my reflection.  I didn’t like what I saw.

My posture looked dejected.  If I was a business owner and saw a salesman with my look coming in, I wouldn’t want that person talking to my people.  I wouldn’t have believed him or her when they were talking about changing attitudes and behaviors for the good, overcoming stress and worry, creating a more positive work environment.  I would’ve thought:  “You need to take your own medicine.”

So, I did.

At the risk of sounding Pollyanna”ish,” I realized my “negative” self-talk was affecting my results negatively.  At least it was affecting my own attitude negatively.  So, I changed my self-talk.

I noticed an immediate change in my attitude, motivation, posture, and expression.

William James said it many years ago:

“Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate the feeling, which is not.

The voluntary path to cheerfulness, if our spontaneous cheerfulness be lost, is to sit up cheerfully. and act and speak as if cheerfulness were already there. To feel brave,act as if we were brave, use all our will to that end, and courage will very likely replace fear. If we act as if from some better feeling, the bad feeling soon folds it tent like an Arab and silently steals away.”

Will this make the economy better?  Probably not.  Can it help us deal more effectively with whatever comes our way?  Probably so.  Can it help my results?  Maybe.  Will I enjoy it more.  Definitely.

We all have “warm-up” or “pre-shot” routines we perform regularly.  The big question is:  “does your warm-up routine help you – or hurt you?”